1. Church SMS and account verification
Ekkle (“we,” “us,” or “our”) operates the Ekkle church community platform at ekkle.app. Participating churches may send SMS (text messages) to people who have opted in. Separately, Ekkle may send one-time account verification codes.
- Church SMS programs — informational messages from a church that uses Ekkle (announcements, prayer requests, event reminders). Each church is the perceived sender: it chooses content, manages its SMS lists, and sends from its own long code. Ekkle provides the delivery platform. You opt in separately by submitting the form at meet.ekkle.app/sms or a church-specific opt-in page, by completing a written sign-up form or connection card, or by texting a published opt-in keyword to that church's SMS number.
- Account verification codes — one-time codes sent when you add a mobile number to your Ekkle profile or sign in with two-factor authentication. These are delivered through Telnyx Verify and are not part of any church SMS list or 10DLC messaging campaign.
Consent to receive church SMS is not a condition of purchase or of using any Ekkle service. Adding your phone number for verification codes does not, by itself, opt you in to any church's SMS list. Opting out of church texts does not stop account verification codes, and vice versa.
These SMS Terms govern your participation and supplement our Terms of Service and Privacy Policy.
2. Message Categories and Examples
- Account verification codes. Example: a one-time code from Telnyx Verify when you enable two-factor authentication.
- Church broadcasts. Announcements, prayer requests, event reminders, and similar messages composed and sent by your church. Example: “First Baptist: Reminder — prayer service tonight at 7pm. Reply STOP to opt out.”
3. Message Frequency
Verification codes are sent only when triggered by your account activity. Church broadcast frequency is set by each individual church and may range from a few messages per month to several per week.
4. Message and Data Rates
Message and data rates may apply. Ekkle does not charge you for SMS, but your mobile carrier's standard messaging and data rates apply to every message sent to or from your phone. Check with your carrier for details.
5. HELP
Reply HELP to any church SMS message to receive a short help reply. You can also email support@ekkle.app for assistance.
6. STOP / Opt-Out
You can opt out of a church's SMS list at any time by replying STOP (or UNSUBSCRIBE, CANCEL, or QUIT) to a message from that church's SMS number. We will record your opt-out and stop sending that church's broadcasts to that number. To re-subscribe, reply START (or YES or UNSTOP) to the same number.
Opting out of church broadcasts does not stop account verification codes. To stop those, remove your phone number from your Ekkle profile or disable two-factor authentication.
7. Your Mobile Information Is Not Sold or Shared for Marketing
Mobile information (phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. We share the minimum information necessary with our SMS delivery provider (Telnyx) and with mobile carriers solely to transmit the messages you have opted in to receive. See our Privacy Policy for full details.
8. Carriers and Delivery
Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages depends on factors outside of Ekkle's control, including but not limited to network availability and carrier filtering.
9. Eligible Devices and Carriers
Church SMS and verification codes are available to subscribers of most major U.S. mobile carriers. Supported devices include any handset capable of receiving standard SMS messages. We may add or remove carrier or device support at any time without notice.
10. Changes to These Terms
We may update these SMS Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Ekkle app or by SMS.
11. Contact
Questions about SMS on Ekkle? Email support@ekkle.app.